Privacy Policy

Last updated:

Introduction

Brixalonophar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Personal information you provide when contacting us (name, email address, phone number, postal address)
  • Information about your consultation preferences and needs
  • Technical information such as IP address, browser type, device information, and website usage data
  • Payment information when processing transactions (processed securely through payment providers)
  • Communication records including emails and correspondence

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide our services
  • Communicate with you about appointments and consultations
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your personal information based on the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contractual necessity: To fulfill our contract with you and provide our services
  • Legitimate interests: For business operations, website security, and service improvement
  • Legal obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Client records: Retained for 7 years after the end of our business relationship for tax and legal compliance
  • Marketing communications: Until you withdraw consent or opt-out
  • Website analytics: Anonymized data may be retained indefinitely
  • Inactive accounts: Deleted after 3 years of inactivity

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who assist in our business operations (subject to confidentiality agreements)
  • When required by law or to protect our legal rights
  • With your explicit consent for specific purposes
  • In connection with a business transfer or merger (with prior notice)

All third parties we work with are required to implement appropriate security measures and use your data only for the purposes we specify.

International Data Transfers

Your personal information is stored and processed within the United Kingdom and European Economic Area (EEA). If we need to transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure data storage and backup procedures

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: Request a copy of the personal information we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete information
  • Right to erasure: Request deletion of your personal information in certain circumstances
  • Right to restrict processing: Request limitation of how we use your information
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Marketing Communications

If you have consented to receive marketing communications, we may send you information about our services, special offers, and styling tips. You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will continue to send essential service-related communications even if you opt-out of marketing.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@brixalonophar.world
Phone: +447768336557
Address: 2 Cresford Rd, London SW6 2AH, United Kingdom